Refunds & Returns Policy
We want you to be happy with your Curious Connections purchase. If something is not right, we will do our best to make it right.
Physical Books & Products
We accept returns of eligible physical products within 30 days of delivery.
To qualify for a return, the item should be:
- Unused and in resalable condition
- In its original condition
- Suitable for resale
Please contact us before sending a return so we can provide instructions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
We will review the issue and, when appropriate, arrange a replacement, refund, or other reasonable solution at no additional cost to you.
We may ask for a photo of the item or packaging so we can document the problem and resolve it quickly.
Digital Products
Because digital products such as Teaching Guides, Explorer Journals, and downloadable unit studies are delivered electronically, they are generally non-refundable once access has been provided.
If you experience a technical problem that prevents you from accessing your purchase, contact us and we will work with you to resolve it.
Refunds may also be provided where required by applicable law.
Return Shipping
For ordinary returns where the product is not defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
If the return is the result of a damaged, defective, or incorrect order, Curious Connections Publishing will work with you on the appropriate resolution.
Refunds
Once an eligible returned item is received and reviewed, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method within 7 days. After we issue the refund, additional processing time may vary depending on your bank or payment provider.
Exchanges
Exchanges are available when appropriate, including for damaged, defective, or incorrect physical products.
For other exchange requests, please contact us and we will let you know what options are available.
How to Request a Return or Refund
Before returning anything, please contact us so we can review your request and provide the correct next steps.
Please include:
- Your name
- Your order number
- The item purchased
- A brief description of the issue or reason for the return
- Photos, if the item arrived damaged or incorrect
Need Help?
Email us at info@curiousconnections.com
We will do our best to respond promptly and help get things sorted out.